Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Any returned products will be subject to a 10% recycling fee, based on the current full purchase price of the jewelry. If you decide to return your jewelry for any reason, you must do so within 30 days of delivery / pickup. Once you have returned the jewelry, we will issue a refund back to the original payment method minus a 10% recycling fee.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@diamondvaultoftroy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@diamondvaultoftroy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. If jewelry is damage in any way per our inspection, the item will not qualify for refund. Please remember it can take some time for your bank or credit card company to process and post the refund too.
No Refunds on Special Orders / Modified Jewelry
If there is a special order or modification, such as sizing, jewelry item will not be eligible for a refund.
Custom work, special orders, personalized or engraved items (including Mother's Rings), cannot be returned or refunded unless there is a manufacturing defect.
Return shipments can only be made after receipt of a Return Authorization Number, (RAN), from us. This RAN number must be marked clearly on the front of the returns package, and must be sent, along with the original invoice, via an insured carrier, to our company address as seen below, (a return address label will be included with the package).
